New patient-friendly spaces, new signage and even a new entrance were recently unveiled at the HSHS St. Elizabeth’s O’Fallon Medical Building at 1512. N. Green Mount Road.
Often referred to as simply “the UrgiCare” building, it’s important to note that the full name of the building is HSHS St. Elizabeth’s O’Fallon Medical Building, and that there are many additional services housed in the facility located just across the street from the new St. Elizabeth’s Hospital.
Along with St. Elizabeth’s UrgiCare services, the building houses several physician offices and independent health care services and the HSHS outpatient services of Imaging, Laboratory and Physical Therapy.
As of May 4, patients who are familiar with the facility will notice that the previous entryway now leads solely into HSHS Medical Group Family Medicine O’Fallon. This space has also recently received a facelift for updated accommodations in the waiting area and expanded examination areas. Signage above this entrance was added to note the HSHS Medical Group.
For patients visiting the facility for UrgiCare, Imaging, Lab and Physical Therapy services, the new entrance is to the right, at the ‘L’ of the building. Currently, directional signage is posted to further assist patients to the correct entry.
The renovations included upgrades in furniture and a new layout for the waiting and registration areas. The overall goal of the renovations, according to the hospital, was to increase patient flow, help to reduce wait times and increase privacy for patients registering for services. It’s a continuation of many ongoing patient-friendly amenities St. Elizabeth’s has added.
UrgiCare is open seven days a week from 8 a.m. to 8 p.m. to provide immediate care for patients with minor illnesses and injuries. Patients can see a nurse practitioner, get basic labs and imaging procedures, often in less time than an emergency room visit.
Another time saving amenity for non-emergent patients was introduce late last year. The new Save My Spot option allows patients planning to go to UrgiCare to decrease wait time through an online reservation/appointment scheduling tool.
“HSHS St. Elizabeth’s is privileged to offer this added service and upgraded accommodations to improve patient experience for our always-on-the-go patients and families,” said Sara Fishbein, BSN, RN, Assistant Manager of HSHS St. Elizabeth’s UrgiCare.
Patients can reserve their appointment time and view their position in the queue. Plus, real-time status updates about wait times are available.
How to know when to go to UrgiCare?
If you’re like most people, you sometimes find yourself needing minor medical care at the most inconvenient times, or when your doctor is booked and can’t see you for several days. Some illnesses or injuries shouldn’t wait, but they don’t seem to be serious enough to go to the ER but how do you know where to go for treatment.
Because urgent care facilities focus on minor illnesses and injuries, patients can be treated more quickly and frees up hospital ER rooms to focus on the more acute cases. Having both options available allows patients to get the high-quality care needed.
Patients experiencing symptoms of a stroke like symptoms, chest pain, or other time-critical, life-threatening medical emergencies should call 9-1-1 and go to their closest emergency room. The local EMS agencies provide excellent care and hospitals, like St. Elizabeth’s, continually work with these and other medical colleagues to streamline transportation, rapid diagnosis and immediate care to administer medical treatment sooner when every second counts.
When to go to
• Seasonal allergies
• Sinus infection
• Cold, flu, sore throat, earache
• Minor lacerations
• Minor back pain
• Mild skin infections
• Minor sprains
• Urinary tract infections
When to go to the ER:
• Life threatening
• Chest pain
• Difficulty breathing
• Obvious fractures
• Severe bleeding
• Pregnancy complications
• Change in mental state
• Severe pain/laceration
• Head injuries
• Abdominal pain